Customer Support

DirecFunds customers and implementation partners can use the support resources below for product questions, technical issues, and account assistance.

Submit a support request

Use the DirecFunds support request form and include a concise description of the issue, the affected environment, relevant timestamps, and the steps needed to reproduce it.

Protect sensitive information

Do not place passwords, authentication codes, private keys, complete bank-account details, or other confidential credentials in a support request. If sensitive diagnostic information is required, the DirecFunds team will coordinate an approved secure method.

Implementation and commercial questions

For product demonstrations, integration planning, security questionnaires, or partnership discussions, use the general contact page.

Service responsibilities

DirecFunds supports its software workflow and orchestration layer. Questions concerning an underlying payment rail or bank-executed transfer may also require coordination with the customer’s approved bank or payment provider.